Claudette Riopel is the proud owner of Papillion Hair Salon. This St. Albert full service hair salon specializes in many great services including barbering, colors, cuts, up-dos, hair extensions and waxing.
Describe your business
Papillion is a full service hair salon that specializes in barbering, waxing, color, cuts, up-dos and hair extensions. We are constantly evolving through education and have been serving St. Albert since est. 1985.
What made you decide to open this business?
I decided to open this business because I had a passion for the industry. I was wanting to be at the top of the beauty industry.
What was it like when you first started?
It was exciting when I first started. I had to be driven and forward; 32 years later and it's still exciting!
What has surprised you most when owning a business?
What's surprised me most when owning a business has been how gratifying it can be. I am very lucky to have great clientele and fabulous staff that care about the clients as much as I do.
What would your customers say they love most about your business?
My customers would say they love the atmosphere, the passion I have for what I do and that they always feel cared for.
Do you have any exciting plans for the future that you want customers to know about?
We plan to keep evolving in the beauty industry and being the best that we can be.
Why do you think it's important for people to shop local?
Shopping local is important because it builds a stronger community. It's very important to support one another and it ensures that we all succeed.
What is something most people don't know about the business?
Most people don't know that Papillion means butterfly. I wanted the name of my salon to be unique and timeless. I felt that the butterfly is unique because it morphs from a caterpillar to a butterfly. It emerges from it's cocoon in all it's beauty, this is how I want my clients to feel when they leave the salon.
What do you like most about being an entrepreneur?
I like the self gratification and the challenge of creating my own security that come with owning my own business.
What’s the most memorable experience you’ve had working with a customer?
There are so many! Having a client so happy and feeling amazing about their new look. I love making people's day!
What are your favorite things to do in St. Albert?
I love walking in the Red Willow Park Trails; they are stunning!
What do you love about St. Albert?
I love the sense of community in St. Albert.
How has your business changed over the past 32 years?
When I first opened I felt like all the owners knew and shared with each other. As the city grew so did my business, but some days I feel as though we are missing the closeness and support of the past. I am very much looking forward to creating new "old town" type business relationships with my fellow entrepreneurs through the Park Bench platform.
What are your favorite places to go in St. Albert?
That's easy; 99% of my shopping is done in St. Albert! There's too many great places to list but some of my favorite restaurants are Sorrentino's and Original Joes. I love Bella Maas for ladies wear. I love walking down Perron Street and checking out all the shops in Downtown St. Albert.